Introduction

CasePattern is a trading style of L25 Limited, a company registered in England and Wales with company registration number 16154221 and registered address at St James House, Hollinswood Road, Telford, TF2 9TZ ("we", "our", or "us").

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our Financial Ombudsman Service (FOS) analytics platform, website and services (collectively referred to as the "Service").

We are committed to protecting your privacy and complying with our obligations under the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). This Privacy Policy applies to all users of our Service.

Information We Collect

Personal Information You Provide

We collect information that you provide directly to us when you:

• Create or register an account

• Subscribe to our Service

• Complete forms on our website

• Contact our customer support

• Contact our sales team

• Participate in surveys or provide feedback

This information may include:

• Name and job title

• Business email address and telephone number

• Company name and business address

• Login credentials

• Payment information (processed securely by our payment providers)

• Correspondence records

Information Collected Automatically

When you use our Service, certain information may be collected automatically through cookies and similar technologies:

• IP address and device information

• Browser type and version

• Operating system

• Pages visited and features used

• Time spent on the platform

• Search queries and patterns

• Login frequency and usage statistics

Financial Ombudsman Service Data

Our Service analyses publicly available information from the Financial Ombudsman Service. This is public domain information that our platform processes and analyses to provide insights and analytics.

How We Use Your Information

We use your information for the following purposes:

To Provide and Manage Our Service

• Creating and managing your account

• Processing payments and subscriptions

• Providing access to our platform features

• Delivering customer support

• Responding to your enquiries

To Improve and Develop Our Service

• Analysing usage patterns to enhance user experience

• Identifying and fixing technical issues

• Developing new features and functionality

• Training and improving our AI models

For Communication Purposes

• Sending service notifications and updates

• Providing information about changes to our policies

• Sending subscription renewal reminders

For Marketing Our Services

With your consent, we may use your information to inform you about new features or services we offer that we believe may be of interest to you. You will always have the option to opt out of marketing communications.

Legal Basis for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information:

• Contract: Processing necessary to fulfil our contractual obligations to you

• Legitimate Interest: Processing that serves our legitimate business interests, whilst respecting your rights

• Consent: Processing where you have given specific consent

• Legal Obligation: Processing necessary to comply with our legal obligations

Data Retention

We retain your personal information for as long as necessary to provide the Service you have requested, or to comply with our legal obligations, resolve disputes and enforce our agreements.

If you terminate your account, we will delete or anonymise your personal information, unless we need to retain certain information for legitimate business or legal purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include:

• Encryption of sensitive data

• Regular security assessments

• Access controls and authentication procedures

• Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Sharing

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with third-party vendors who provide services on our behalf, such as:

• Payment processors

• Cloud hosting providers

• IT and system administration services

• Customer support tools

All service providers are contractually obliged to use your information only for the provision of their services to us and in compliance with data protection laws.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If L25 Limited or its assets are acquired by another company, personal information may be transferred as part of that transaction. We will notify you of any change in ownership or in the uses of your personal information.

Data Transfers

We do not transfer your personal data outside the United Kingdom or the European Union. All our data processing activities are conducted within the UK.

Your Rights

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of your personal information

• Right to Rectification: Correct inaccurate or incomplete information

• Right to Erasure: Request deletion of your personal information

• Right to Restrict Processing: Limit how we use your information

• Right to Data Portability: Receive your information in a structured, machine-readable format

• Right to Object: Object to our processing of your information

• Rights Related to Automated Decision Making: Not be subject to decisions based solely on automated processing

To exercise these rights, please contact our Data Protection Officer using the details provided below.

Cookies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our website. This helps us provide you with a good experience while browsing and allows us to improve our Service.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, some parts of our Service may become inaccessible or not function properly.

AI-Generated Content

Our Service uses artificial intelligence to analyse FOS decisions and generate insights. Please note:

• AI-generated content may contain inaccuracies or inconsistencies

• The Service is provided for information purposes only, not as legal advice

• Users should apply professional judgement when using information from our platform

• We do not guarantee the accuracy of AI-generated analysis

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Data Protection Officer: Luke Roberts
Email: dpo@casepattern.co.uk
Address: L25 Limited, St James House, Hollinswood Road, Telford, TF2 9TZ

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).